About Sara Walsh
Sara is a content strategist, product content designer and writer who advocates for users but understands businesses have needs too. Her background spans digital and print content strategy, planning, editing, and writing (including defining a customer-facing lexicon), and she pulls from her experiences in service design, UX, global eCommerce, associations, B2B, B2C, and journalism daily.
Boye & Co Philadelphia 16 presentation: Documenting your content strategy
Boye & Co Aarhus 16 presentation: Design the conversation: A case study on making a digital banking experience clear and human