2018 CMS Experts meetings

The CMS Expert community goes back over a decade. We started in 2008 with the idea to bring customers, analysts, vendors and agencies together in this forum. In 2011 we then also launched a local chapter in North America and these days we cover broadly everything labelled digital experience.

Enjoy some of the highlights during the years below - more to come. Get in touch if you are missing something or have a fond memory to contribute.

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2018 CMS Experts sessions

In Europe, we met in late January in London for a fascinating visit to Channel 4 where Dan Jackson hosted us and we saw the innovative implementation of video on demand, websites on Acquia (managed Drupal) and a quite complex architecture.

Another customer story we heard about was from the GSK digital team, which showed us their FECA measurement framework (Familiarity, Engagement, Conversion, Advocacy).

Progressive Web Apps was also big theme. Essentially websites that work offline, except for on iOS at the moment.

As a guest speaker, we were joined by Cleve Gibbon from Cognifide with a thought-provoking session titled: “Being platformed”. In short: A management framework, a systematic & sustainable approach to grow and scale digital.

Pizza Express with the European community at our London meeting in late January 2018

In the Americas, we moved our annual Washington DC kickoff to Florida and started the year with our North American members in Miami, where Magnolia hosted us.

Here’s what we laid out as the key topics for 2018:

the new B2B and B2C buyers
delivering amazing customer experience
conversational design
privacy
accessibility