Carl Johnson (UK)
Programme Director, Customer Contact Services at Shared Services Connected
Boye 22 Conference
PRESENTATION: Streamlining information silos for UK civil servants
TRACK: Gov’t Digital Services
DATE: Tuesday, November 8
About Carl Johnson
Carl is a highly skilled customer experience director with demonstrated ability to engage and lead diverse teams internationally, achieving sustained success across a range of contact centre offerings and channels in multiple cultures and locations.
Strong and charismatic management ability, combined with significant strategic, process, operational and transformation leadership experience ensures he consistently deliver coordinated and robust customer sales and service behaviours within each organisation he engages with.