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Cecilie Kalhøj Kobbelgaard (DK)

  • Global Customer Journey Manager at Grundfos

  • Previously worked as Lead Experience Strategist at Valtech

  • Based outside Aarhus

Meet Cecilie at:

Boye Aarhus 26 conference

Track: Design Leadership
Presentation: TBD
Dates: 5 November

About Cecilie Kalhøj Kobbelgaard

Cecilie is a design and service strategist, with a constant focus on the customer and their needs, desires and wishes. She loves to challenge and innovate the value propositions and business cases of companies and has a great variety of different companies within both the private and public sector in her consultancy portfolio.

Cecilie is trained as a civil engineer within service design, and currently works as Global Customer Journey Manager at Grundfos, where she drives the company's customer journey and experience strategy on a global scale.

Before joining Grundfos, Cecilie built a diverse career spanning consultancy, education, and engineering. She worked as a Senior and Lead UX/CX Consultant at Valtech, and as a Design Consultant and Project Manager at UCN act2learn, where she also taught and facilitated courses in service design and social media strategy. She has also served as a facilitator with the Service Design Network Denmark, worked as a Development Engineer at Danfoss Universe, and taught design at Engelsholm Højskole.

About Grundfos

Grundfos is the world's leading pump manufacturer, headquartered in Bjerringbro, Denmark, with a global family of more than 19,000 employees across over 60 countries. Founded in 1945 by Poul Due Jensen, the company began in the cellar of his home when he set out to build a better water pump for a local farm — and it's been pioneering water solutions ever since.

Today, Grundfos produces more than 16 million pump units annually, serving homes, buildings, industries, utilities, and agriculture with intelligent, energy-efficient water solutions. From delivering safe drinking water and removing wastewater to irrigating crops and cooling data centers, Grundfos's technology touches the lives of millions of people every day — often without them even realizing it.