Emil Rose Rasmussen (DK)
Digital Manager at Nuuday
Meet Emil at:
Boye Aarhus 25 conference
Presentation: TBD
Track: Digital Leadership
Date: Tuesday, Nov. 4
About Emil Rose Rasmussen
Emil is a Digital Manager leading the transformation of customer service in a major B2B telecommunications company. With a focus on AI, automation, and knowledge management, he brings together strategy, technology, and user behavior to create seamless, scalable digital service experiences.
He oversees the entire digital service ecosystem—from chatbots and agent assist tools to content strategy and feedback systems—all designed to make service effortless and effective. His leadership has driven measurable impact, including a 442% growth in chat usage and a 128% increase in customer satisfaction.
Emil specializes in turning complex needs into intuitive digital journeys. With a background in political science, business administration, and digital leadership, he bridges the gap between business strategy and hands-on execution, empowering teams and customers alike through clarity, simplicity, and consistency.