Jeff Cram (US)
SVP Healthcare at Concentrix
Previously founded ISITE Design, which later became Connective DX, which turned into PK, which then in turn became Concentrix
Based in Boston
About Jeff Cram
In 1997, Jeff Cram co-founded a digital experience agency that was acquired by PK in 2019. Another acquisition later, in early 2022, and PK was acquired by Concentrix.
With a focus on customer-led digital transformation, Jeff has helped hundreds of organizations shape their digital strategies. He also created the Delight Conference, an event and community focused on creating experiences people love.
Jeff resides in Boston, Massachusetts where he passionately roots for his beloved Boston Red Sox.
About Concentrix
Concentrix is a leading global provider of CX solutions & technology, improving business performance for top brands.
"Digital is often a word that divides" was a memorable line by Jeff Cram at the Boye Philadelphia 15 conference. On this slide Jeff illustrates frontstage vs backstage and points out content being straight at the divide
Past conference appearances
Boye Philadelphia 2012 - see a longer blog post on exploding topic pages from a joint talk by Tim McGovern of the Heritage Foundation and David Hobbs
Connect with Jeff Cram
Related Resources
Boye & Co blog: The Value of a Network: An advisory board of smart friends (Jan, 2017)