Ulla Ladegaard-Mortensen (DK)
UX Designer at SKAT
Specializes in user research and accessibility for public-sector digital services
Based in Copenhagen
Meet Ulla at:
Boye Aarhus 26 conference
Track: User Experience
Presentation: TBD
Dates: November 4
About Ulla Ladegaard-Mortensen
Ulla is a user research specialist and project manager with extensive experience in public-sector digital services. She has contributed to major platforms such as Skat.dk, TastSelv Borger, and TastSelv Erhverv, where she focuses on improving user experience through research-driven design.
Her expertise includes user involvement, usability testing, interviews, service journeys, and accessibility in line with WCAG standards. Ulla is dedicated to ensuring that digital solutions are intuitive, inclusive, and built around real user needs.
Before her current role, Ulla spent over 11 years as a UX Designer at SKAT, working across web consultancy and user research, and earlier held webmaster and web editor roles at Roskilde University and Statens Arkiver — giving her more than two decades of experience shaping how citizens interact with public digital services.
About SKAT
SKAT (Skatteforvaltningen, the Danish Tax Agency) is the government body responsible for administering taxation in Denmark, serving millions of citizens and businesses each year. It oversees everything from income tax and VAT to customs and debt collection, playing a central role in funding the Danish welfare state.
To make tax administration more accessible and efficient, SKAT has invested heavily in digital self-service platforms such as Skat.dk, TastSelv Borger, and TastSelv Erhverv, allowing citizens and businesses to manage their tax affairs online. These platforms handle enormous volumes of use, making user experience, accessibility, and clarity essential — work that requires close collaboration between tax specialists, developers, and UX researchers to keep Denmark's tax system simple and usable for everyone.
Past conference appearances
Boye Aarhus 25 conference
Presentation: How the Danish Tax Agency Balances Design Thinking and Standardization
Track: User Experience
Venue: Godsbanen, Aarhus
Date: Tuesday, November 4