Vaishali Dialani (CA)
Senior Customer Experience Strategist
Recognized as a Rising Star of the Year 2024
Based in London, Ontario and recently moved back after some time in United Arab Emirates
CMS Connect 25
Presentation: TBA
About Vaishali Dialani
Vaishali is a multi-award-winning customer experience (CX) professional, widely recognized for her leadership and impact in the field. She was named Rising Star of the Year 2024, honored as a Sitecore Strategy MVP 2024, selected as a CXPA Emerging Leader, and was a finalist for CX Leader of the Year 2023. She has also been ranked among the top CXMStars globally for both 2023 and 2024.
With over nine years of experience, Vaishali brings a unique blend of data-driven insight, experience design, and strategic change-making. She is a passionate advocate for combining emotion and efficiency in customer journeys—drawing on deep expertise in CX research, product insight, and communications.
Vaishali is deeply committed to knowledge sharing, regularly contributing through podcasts, blogs, guest lectures, speaking engagements, and training programs. She also leads leadership training workshops for low-literacy professionals, demonstrating her dedication to inclusive growth and meaningful impact across diverse communities.