When you say business automation, it’s a topic that’s been heavily influenced by vendor marketing and where the vendors have been setting the agenda. That’s not unusual for emerging tech, but given the substantial investments in automation, it’s about time to think more about value, and perhaps a bit less about the ever changing tech.
For our local chapters focused on Business Automation, this quarter was really focused on thinking less automation-first and more value-first.
While the specifics of our conversations in the group meetings is confidential, this post is written in the spirit of sharing and summarises some of the bigger topics happening.
Read moreLean has been the need of the hour as more and more organisations are adopting robotics process automation (RPA) and maturing in their respective space.
By Lean RPA we mean, optimal utilization of all available resources whether they are licenses or VDI/VM or application maintenance teams or monitoring resources and visualization tools. Eventually the expectations is less of operating cost, resilient setup, lower response time, transparency and governance.
While many organisations have historically spent quite some time developing internal resources which can help them attaining Lean RPA for long some major players in the market have gone ahead and provided COTS (Commercial Of The Shelf) solutions which can be easily adopted and deployed for enhancing operations and helping in driving efficient and effective Lean Operations.
The next question comes is what does these tools have to offer in general, now some have them out of the box and some are in the process of enhancing these tools in their current and future version upgrades and roadmaps.
Read more“When you are on the customer side, you need to really own the problem and the actual solution. “
This quote stuck with me in my recent conversation with Gurdeep Singh from Danish insurance firm Tryg. He has previously worked for over a decade as a consultant in various roles at Accenture and Genpact and sees himself as an enabler between business and IT.
In late 2017, he moved to the customer side and joined Tryg, where he now is Product Manager, Artificial Intelligence & Robotics. He currently leads the Robotics Center of Excellence, where he spends much time working with his Indian-based team. Gurdeep is our expert of the month.
Read moreThis was relatively simple, but it saved 20 hours of mind numbing work each week for that team. It wasn’t optimal, but it worked, and it allowed us to showcase quick results and gain support for increased work with automation, which is what a pilot project should be aiming for.
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