By Janus Boye
The task of identifying 10 European individuals that make a difference when it comes to content strategy has not been easy. The emerging field is dominated by US-based consultants and at least in Europe, many don't use the term to describe what they do.
I was first introduced to the concept of content strategy, when Kristina Halvorson, author of Content Strategy for the Web, spoke at the Boye 2009 conference in Denmark. She introduced and defended this still up-and-coming practice as a valuable, necessary addition to web strategy and user experience design.
Since then, content strategy has come up as a term mostly on my travels to the US. A recent blog asked when content strategy will break out of the US and in an interview with Gerry McGovern from last month he said he wasn't quite sure what content strategy really meant.
This is a list of 10 interesting European individuals who make a difference in the emerging industry and who share their thoughts with the world either on their blog, Twitter or elsewhere. It includes some well-known as well some new names. For each I have picked a selected quote or something they've recently shared to give you a taste of their style.
1 @faundex_alex: Alex Faundez is working as web project manager at UNCTAD (United Nations Conference on Trade and Development) in Geneva, Switzerland. Outside his day job, Alex also organizes local Geneva Content Strategy Meetups.
Instead of starting the social media discussion on the tools, focus on the comm needs of your client or company first
2. @boudewijnbugter: Boudewijn Bugter is commercial director and co-owner at Sabel, a Dutch-based communications agency. Previously he worked as content manager for the Dutch Road Traffic Safety Association (Veilig Verkeer Nederland) and as web manager for ProRail, the government organisation that manages and maintains the railway network infrastructure in the Netherlands.
Make your intranet as task oriented as possible to get more satisfied users
3. @BrianBentzen: Brian Bentzen is online communications manager at Servicestyrelsen (The National Board of Social Services) in Odense, Denmark. A regular speaker in Denmark and previous Lecturer of Communication Studies, he has also worked at a local digital agency
Most important thing on the web? Content - nothing but good important content that matters to the reader. It is actually quite simple.
4. CJ Walker is CEO of Firehead, a Swedish-based recruitment firm, which specialises in placing both contract and salaried English-speaking communications professionals throughout Europe. Firehead runs a popular blog which features columns by guest writers and must-read content strategy links.
Flowchart: Who can sort your content strategy?
6. @elreiss: Eric Reiss has been actively involved in the creation of menu-based programs, hypertext games, service programs, multimedia, and web projects for over 30 years. Today he lives in Copenhagen and is the CEO of the FatDUX group, a full-service interactive agency. He is also a professor at the IE Business School in Madrid, Spain where he teaches usability and design.
Usability is often quantitative. But design is qualitative. Is this why usability experts so often make poor design recommendations?
7. @gerrymcgovern: Gerry McGovern has been around the Web longer than most. Gerry has spoken, written and consulted extensively on web content management issues since 1994. Gerry has written four books including Killer Web Content in 2006.
Web content is not a cost to be minimized but an asset to be maximized. Tech. doc. is the new sales
9. @lisejanody: Lise Janody, president and chief content strategist at Dot-Connection, a small, bilingual consultancy based in Paris. Lise was previously with Alcatel-Lucent in various roles, including as Digital Content Management and Online Maketing Director, Enterprise Solutionsand Intranet Content Manager
Hard for geeky engineers to explain what they do in simple terms. Video great for this., plus can be used at events
10. Nikki Tiedtke, senior content strategist at eBay Europe in Berlin, who recently presented at the Content Strategy Applied conferencewhere she told the story of how she turned business seller communications around from being reactive and driven by corporate needs to user-focused, consistent in tone and written in plain language. You can view her slides on Slideshare
A content strategy framework enables us to continuously improve, react fast and structured within virtual, international teams
Who did I miss? If you think we have left out any unmissable European content strategy expert(s), please feel free to leave a comment!
Web content and online corporate communications was the theme of our very first group launched back in 2005 and we've since expanded with several groups around Europe and North America.