"I'm not quite sure what to expect."

I hear this sentence quite often before peer group meetings and conferences. To be honest, it is usually a very good sign.

Our recent UK digital leaders group meeting in London is one example. Around the table were people from finance, healthcare, charities, universities, digital agencies, and standards organisations. Different contexts and pressures, yet many surprisingly similar challenges and questions.

The daily routine of packed calendars and little time for reflection is not uncommon.

Yet the conversations that stay with us are rarely the ones we planned weeks in advance.