While the pandemic has hit each industry and country differently, few are more hit than those relying on tourism. In particular those in destinations further away than a drive or train ride.
For our final member call in 2020, we looked to the home country of Santa Claus and heard from Stine Selmer Andersen at Visit Greenland.
Using her work with destination development and sustainability, Stine Selmer Andersen dived into the new reality and trends of tourism and gave a behind-the-scenes look into what you do, when you drive tourism to a country, which is practically impossible for foreigners to visit.
In other words, a different angle on customer experience, digital business development and the new normal.
Read moreThese are uncertain times, so allow me to start this community update by thanking you for being part of our shared journey.
Adapting Together has been our 2020 theme and it's all about going forward better. It’s human nature to adapt, but needless to say, the year has been quite tricky and challenging for most. Also for us as community organisers, but still, our continued learning doesn't need to stop.
Since our previous community update back in July, we’ve thankfully managed to keep the momentum going and certainly worked hard to stay relevant in strange and surreal times. We’ve faced quite some obstacles, but managed to do group meetings around Europe, virtual sessions with our North American members and even managed to do our in-person conference in Aarhus.
Follow me for a look behind the scenes at the last 6 months.
Read moreJust last month, Dropbox announced their plans to go Virtual First. This means that remote work (outside an office) will be the primary experience for all employees and the day-to-day default for individual work, also after COVID. It also means non-linear workdays and it’s Dropbox’s take on creating a sustainable, thriving workplace for the future.
In a recent member conference call, we heard from Marc Pazcian at Dropbox on what going virtual first means in practice and how this impacts creativity and collaboration. Marc is Solutions Architect and Cultural Ambassador at Dropbox DACH region. He's based in Hamburg, Germany.
Read moreWith 3 chatbots in production and one more launched during the height of COVID19 in April, Danish insurance firm Tryg saw a substantial usage increase and also learned a few valuable lessons.
Aiste Hoffbeck is digital front runner at Tryg in Copenhagen and recently joined our member conference call series to share insights on their chatbots.
Read my notes from the call, including some additional perspectives from the Q&A.
Read more4 months with a pandemic truly changed everything. A fast forward both in terms of work habits and technology adoption. We probably haven’t seen the bigger impact just yet.
Having built a community on meeting in person made our past months tricky to say the least.
Here’s our community update for the past strange and surreal months.
Read moreI’m not one to take selfies. Trust me, I’m saving everyone the grief of looking at my mug. But I wanted to document my state at 6PM as I was about to leave the office last Friday night.
I’ll sound like a broken record if I say it was another long week. But look at that guy. It was indeed another long week.
To bring you up to speed: I’ve been working in 7,500 square feet of loneliness at the Solodev headquarters in Orlando for the last two months, standing guard and collecting mail so our team could shift to a fully remote mode. Our company has always been distributed by design, so we were able to pivot quickly and provide support from the safety of our homes.
Read moreLike many other large, global and complex organisations, Rabobank already had Microsoft Teams in place before the advent of the global pandemic.
When everybody suddenly started working from home, usage spiked to new heights. This meant that efforts to ensure adoption became more even important and also that existing challenges became more pressing and a few new ones surfaced.
Read moreThere is an upsweep of interest in sectors and industries that many software product managers historically ignored.
In short, we seem to be moving to a ’Supply Chain Thinking’ environment. The enforced isolation has put a spotlight on the global supply chain, from food through energy to pharmaceuticals and beyond. Their critical role in keeping the world operable, and the sheer scale of these operations is capturing the attention of product managers.
The potential is there, the scale is there, but few know how to even start to build and sell into these markets.
Read morePersonally, I have a big appetite for change, but given the recent events, even I struggle to cope. We are far from done with the pandemic, there’s economic crisis like never before and what lies around the corner is harder than ever to predict.
In an entertaining and inspiring member conference call, Sree Sreenivasan, offered his insights, thoughts and tips on the crisis and beyond. This post is not a transcript of the talk, but rather a few of my observations from what’s probably the best show we have put on during COVID-19!
Read moreThen the world changed. Sounds dramatic but by now we all know what I mean by this. Overnight businesses found themselves with a team adjusting to working from home. Infrastructures were pushed to their limits, flaws in processes were exposed and the need for clear communication was never more apparent. Add to this all of the personal circumstances and impact people were experiencing and enduring and frankly, there was no such as business as usual.
As someone responsible for the content GatherContent publishes and shares, it was apparent that we too couldn’t just carry on with everything we had planned. But it was also a brand new territory. There was no content playbook for a global pandemic
Read moreHow are you? How can I help?
These two questions are now front and center at almost every interaction. Looking back at just a few months ago, the beginning of 2020, and it seems so long ago. It’s clear that the world has changed so much during these past weeks.with unprecedented changes to what we consider normal.
No more travel, working from home is the norm, and there’s many Stay-At-Home orders around the world. It all also impacts us as a community and as human beings. Hopefully we’ll very soon be post-corona.
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