How to get found on ChatGPT

Did you know that 60% of Google searches now end without a click?

With AI overviews and searches causing measurable drops in click-through rates, and companies outbidding each other with ad spend to slow the drop in traffic, the focus is shifting to one key question: How do you get found on ChatGPT, Gemini and other key conversational AI chatbots.

In a recent members' call, Sven Ditz from sitegeist, a digital agency in Hamburg, took a deep dive into GEO (generative engine optimization) and how it changes everything when it comes to digital marketing in the post-search era.

Before diving into the details, Sven opened the talk by zooming out and looking at the bigger picture of what is happening right now.

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Integrating AI-powered chatbots and search on your website

Across all industries, organizations are exploring how to leverage the power of Generative AI. Everyone is talking about AI today, but how can you take advantage of this in the content management world? How can you leverage all the content you’ve created and combine that with AI to provide a great experience for your customers?

In a recent members’ call we heard from Nicole Rogers from "Generative AI Copilots" - startup ai12z. Nicole shared how Generative AI can be combined with your content and your CMS to enhance your site visitors’ web experiences. Examples of how you can incorporate this technology right on your website includes:

  • A chatbot in the corner of your website to answer your site visitors’ questions about your products and services.

  • Digital assistants (aka “copilots”) to help them along their journey, providing personalized recommendations and assisting in completing tasks like making a purchase.

  • AI-powered search to respond to your users’ search queries with detailed summaries.

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It’s the people using it that will make or break any search application

Too often we don’t find what we are looking for when using the organization’s own search application. Whether it’s on the corporate site or the intranet. As a result, we waste time, scrolling for the content or fleeing back to Google, because we accept a somewhat saddening fact; that Google has a seemingly better overview of our content than anyone in our own organization.  

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SEO strategy will become content strategy

Search engine optimisation (SEO) is widely known as a tactical discipline focused on optimising for Google and ensuring that at least some of your content gets found.

At recent J. Boye group meetings, I’ve noticed that SEO has become a much more strategic topic and even a driving force when it comes to content strategy. In other words, SEO informs content creation and curation including the decisions on what goes on the website.

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