The Future of CMS

I worked in marketing today with Christian Köhler and the German speaking Umbraco community at their annual festival.

Impressed to see how far Umbraco-founder Niels Hartvig has taken his open source software project since the initial appearance at the Boye conference in 2005.

I shared my take on the direction of the marketplace and learned quite a bit at the intersection of content, commerce and community.

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10 Employee Experience Professionals to Watch in 2017

Most organisations are undergoing radicalchanges on many fronts. Rapid evolution onthe digital and technological fronts andchanging demographics within theworkforce are challenging conventionsacross sectors and industries. Thecombination of a new generation enteringthe workplace with fresh skills, approachesand expectations and experienced seniorsstaying on for longer means that we need tofundamentally rethink the workplace – and how we design the employee experience to make the best of this new reality.

Creating a harmonious workplace is not a new discipline, but it takes more focus and cross-departmental e!ort and coordination than ever before to get it right – given the rapid pace of change. Creating good customer experiences and mapping smooth customer journeys have been ways of gaining market share across sectors and industries for ages. Many organisations are becoming acutely aware of the importance of creating equally good experiences for their workforce if they are to attract and retain the best talent now and in the future. This growing focus on the employee experience requires skilled and experienced professionals to take the lead, bring together the may strands and pave the way ahead.

We have identified 10 pioneers who in their respective ways are making waves in terms of improving employee experiences. Some lead software start-ups, some are independents and some work for complex global organisations – privates as well as NGOs – where they are making a notable difference.

We’ll be watching these bright individuals

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Working out loud to achieve your goals

Being well into 2017, take a minute to ask yourself:

Which goals would you really want to achieve this year?

I recently had the pleasure of a first-hand introduction to Working Out Loud by John Stepper. As a special guest star at a recent Boye peer group meeting hosted by Deutsche Post DHL in Bonn, John took us through his approach as outlined in the book by the same name and made me realise that we need to think differently about achieving our goals.

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SEO strategy will become content strategy

Search engine optimisation (SEO) is widely known as a tactical discipline focused on optimising for Google and ensuring that at least some of your content gets found.

At recent J. Boye group meetings, I’ve noticed that SEO has become a much more strategic topic and even a driving force when it comes to content strategy. In other words, SEO informs content creation and curation including the decisions on what goes on the website.

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Shell rethinks the content creation process

Do you have too much or too little content on your website?

Most Boye members would lean towards too much, but in private would confess to having way too much content. The examples I’ve heard in the past decade of Boye group meetings are plenty, with websites and digital communication teams drowning in content.

Training, better tools, governance, centralisation of content creation are all different approaches to trying to solve content overload, but maybe there is a better way?

I moderated a recent group meeting in London focused on digital leadership, where social media analyst & emerging platforms advisor John Atkins from Shell shared their fundamentally different approach as shown below.

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