Too often we don’t find what we are looking for when using the organization’s own search application. Whether it’s on the corporate site or the intranet. As a result, we waste time, scrolling for the content or fleeing back to Google, because we accept a somewhat saddening fact; that Google has a seemingly better overview of our content than anyone in our own organization.Read More
Despite billions of pounds of investment in technology and organisational change across the private and public sector, managers and employees can feel that ‘transformation’ is an unachievable ideal. By its very nature, transformation should be finite – with a beginning, middle and end. And both managers and employees should be able to see the progression at every stage.Read More
If you google “communication tips”, you will get a large number of articles such as “Three ways to use [insert latest hot digital tool]”. While simple tips like these are great, they usually won’t help you beyond the current season. In times of constant change, we also need something more substantial that we can strive towards.Read More
Every transformation effort requires a strategy - a plan for the activities and a clear vision to make it happen. When it comes to sustainable change, teams require a structured and systematic approach to ensure that people, processes, and technology are considered. Taking this broader view ensures that we think past common obstacles and shift thinking past a “project mentality”, into a “practice mentality”.Read More
It’s in the name: Enterprise social networks. Tools for the workplace that facilitate enterprise-wide collaboration. A place for everyone to connect to anyone.Read More
What tools are you using to communicate and collaborate in your organization? If you are like me and many others, you have at some point turned to unofficial channels, even though you have several official tools at your disposal.Read More
In the past marketers had to go through IT for the marketing tools they need. Today marketing technology is widespread, easy to adopt and use. It’s been taken out of the hands of IT, and placed into the hands of marketers practically everywhere.Read More
During the past years, many digital projects have focused on trimming websites by making them leaner, cleaner and more effective in solving the key tasks of their customers.
Many websites suffer from so-called redundant, outdated and trivial (ROT) pages and it makes much sense to continuously address this problem from spiraling out of control.
Still if you want to take a customer-first approach, you need to add radically more pages to your site.
To understand why, let’s first take a step back.Read More
When launching a new website, we will usually have a well thought strategy in place, but afterwards tools and strategies for keeping track of the content will be missing. This has consequences that accumulate when we are unaware of them.Read More