Delivering value to your customers through imperfect projects.

There is always a lot at stake, when you are starting a new project, and several questions often arise quite naturally. Is the team structure right? On the client side as well as on the vendor side? Have we clearly defined the project, what about the budget and scope?

In my experience, it’s often completely different questions that need answering, when embarking on a new project

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The rise and upcoming fall of customer experience

Recent years have seen a lot of hype surrounding customer experience, but without anchoring the concept within a deeper digital transformation, it’s just another overhyped buzzword.

I am always interested in looking beyond the hype and trying to understand what is really happening, which is why I seeked out Michael Bednar-Brandt who is Director Digital EMEA at Oracle.

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