Technology decisions have huge impact and with the seemingly never ending growth in tools to power the digital experience, it has not become easier for buyers to navigate a crowded marketplace.
At SFMOMA, one of the largest museums in the US, they needed an improved ticketing part of their website. Rather than the usual Swiss-army knife approach of “The One CMS To Rule Everything”, they went looking for a new solution where their editors could focus on content, while their developers could keep developing using familiar code.
Read moreOur top five articles from 2019 span from content operations, via data science, to Office 365, and even disruptive change making and a distributed future for CMS.
It’s been a productive year with 40 articles published, so it feels unfair to single out just five. I invite to go explore the many excellent posts from 2019, but as you probably know this is also the season of helpful lists, so here we go.
Read moreToo often, content models are developed with no consideration of the system in which they have to operate. This leads to a horrible editorial experience, which is one of the overlooked topics in today’s digital workplace.
In Real World Content Modelling, the new book by Deane Barker, he examines how content actually gets modeled inside a content management system.
Read moreIf you leave the corporate headquarter in any large, complex and global organisation, it’s not unusual to hear headquarters described using terms familiar from any love-hate relationship. Being at the receiving end of directives from HQ, while working hard to make sales goals in local markets can easily lead to despair and frustration.
As a part of the onboarding process at VELUX Group, Andreas Klinke Johannsen requires new team members to work locally as an embedded part of a local team. Might this be the key ingredient that can unlock better collaboration and higher performance?
Read moreIt's been said many times that delivering outstanding customer experience (CX) is the key to success.
Yet, with increasing expectations, and even after extensive investments in CX training and initiatives many organisations are struggling leaving disappointing customers behind and eroding loyalty.
In our recent member conference call, Stefan Kolle from the FutureLab in Belgium, shared his insights on the return-of-investment (ROI) of customer experience programs.
Read more“A brand is simply trust”
With this famous Steve Jobs quote, Tim Walters used his Boye 19 conference keynote to drive home the point that it’s all about trust and trustworthiness if you want to deliver great customer experiences.
Read moreIt’s not so long ago that content management systems were something you installed on your own servers and then replatformed every couple of years. At the same time most content teams either struggled to catch up or complained about how the system was holding them back. Either way, content was usually created somewhere other than in the actual CMS.
Today the vendor marketplace is crowded with new options that almost makes the old way of doing CMS look medieval. Innovative tools are driving new ways to communicate, new ways to collaborate and a strengthened focus on content as a strategic asset.
Building on 20 years experience as a CMS vendor, Kentico Kontent aims to address the shortcomings of the old approach by moving to content as a service and enabling increased flexibility in terms of creating your own content stack.
Read moreRemote and distributed teams are getting more normal, but to make it work for everyone, you need to go back and understand the practices that foster engagement and responsibility in a team. What are the challenges? How do we overcome them, allowing more autonomy for such teams?
Looking at the employee experience through the eyes of different personas, the needs and expectations clearly vary a lot.
Read more“Experiments don’t fail, hypotheses are proven wrong”
With this Airbnb quote, Paul Rissen introduced our community to Experiment-Driven Product Development—or XDPD—a new approach that turns the spotlight on questions to be answered, rather than on solutions.
Improving your craft is a key skill for product and user experience professionals working in the digital era. There are many established methods of product development to inspire and focus teams—Sprint, Lean, Agile, Kanban—all of which focus on solutions to customer and business problems.
Within XDPD, discovery is a mindset, not a project phase.
Read moreHow does content strategy deliver on issues CEOs care about? The best way to find the answer to this question is to ask the CEOs themselves.
CEOs focus on measurable business results, smooth processes, and confirmation that the organization is using its resources most effectively. And content plays a significant role in all three of these.
Read moreCan you create needs?
What is an experience?
Michael Bednar-Brandt from Oracle asked these and other relevant questions as he took Boye 19 Aarhus conference participants on a journey to untangle the experience economy.
In his highly engaging and entertaining keynote, he offered an answer which in brief was a recipe…
Read moreAt the recently held Boye 19 Aarhus conference, five European software vendors competed in the new Small Feature Award on showing a small feature with big impact.
What’s the small feature that really makes the product way better? Is it a small design change, an elegantly engineered new piece of functionality or something else?
In this new contest, the conference participants celebrated the unsung heroes of the workplace: The small features that make all the difference.
Read moreDriving engagement and improving the experience has been key drivers for many big projects in the last years. Delivering a bad experience kills any hard-earned loyalty.
Technology is a part of the equation, but beyond creating a better and more compelling website, what might we do to go above and beyond expectations? In our recent member conference call, we heard about an innovative project using augmented reality at the Brooklyn Museum.
Read moreGeeks rule the world they say, yet there is not much written on the topic of developer relations and many organizations fail to meet developer needs.
There's clear business value in developer relations, but how do you get started? What's the lessons learned on community building, evangelism and outreach when it comes to developers?
Read moreYour visitors rely on the usability of your website and products to engage with your brand, yet many still have various barriers which is bad for both the user experience and your brand.
Accessibility has clearly moved from a nice-to-have to a must-have with the advent of new legislation and recent lawsuits. As Gavin Colborne from Little Forest in the UK said in our recent member conference call, there are many changes coming for 2020.
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