Sustainable leadership, like everything else, is part of a system, if one part of that system isn’t performing, or is missing a piece it performs sub-optimally.
With this in mind, how do we develop sustainable leadership qualities in ourselves, in others, and in our organisations?
Read moreThe usual trouble when it comes to digital projects tends to be around a slower than expected time-to-market for new projects, an unhealthy appetite for one-ring-to-rule-them-all monolithic vendors, and being locked-in on platforms you no longer or indeed never liked. Sound familiar?
San Francisco-based software firm Contentstack tries to tackle the problems coupled with the increasing demands from customers to deliver digital content experiences by taking a different approach than just going headless.
Read moreLife as a content professional is so much more than writing. It’s moved way beyond the words.
The words will always be a large part of what I do, whether that’s writing, editing, or reviewing. But increasingly, much more now needs to happen before the words are published, and again after.
Read moreTo really embrace the change in how we work that Teams offers, IT needs to hand over responsibility, or at least share ownership with the business.
The concept and function of teams (in the traditional sense) are a business thing. They are the smallest unit of work and they are what power all workplaces. Microsoft Teams is simply a place for teams to work.
It’s like thinking that clever office space will solve all of our problems….
Read moreTake a moment to reflect on this statement “What Got You Here Won't Get You There”. This was used by Marshall Goldsmith in his book with the same title . Think about it in relation to the various website and web application projects you have been involved with over the years, whether you have been on the technical or business side.
What was your latest web project and what were the objectives that guided you to where you are today? Will this project and those objectives still be relevant over the next couple of years?
Read moreYou’ve had a great week. Friday comes around and you are sitting in your office with a fresh cup of coffee, looking at the road map, quite satisfied that projects are moving along nicely, and milestones are being reached. In fact, you are relishing in the fact that this is the best team you’ve ever had – and then it happens.
The knock on the door. It’s your key team member (you know, the one that has the relationships with the vendor and puts out fires before they happen) and she looks distressed.
“You get a second?” she asks
And then the bombshell – she was not looking for a new opportunity, but a colleague reached out and it’s an incredible offer that could not be refused or matched. Sorry. You have two weeks.
How do you build a talent pipeline to prepare for this?
Read moreHow do we to turn New Year’s resolutions into sustainable habits?
BJ Fogg is the world’s leading expert on habit formation and he was our guest star for the 1st member conference call of 2020. According to BJ, we are doing resolutions the wrong way and we need to take a new approach to changing habits.
Read moreTechnology decisions have huge impact and with the seemingly never ending growth in tools to power the digital experience, it has not become easier for buyers to navigate a crowded marketplace.
At SFMOMA, one of the largest museums in the US, they needed an improved ticketing part of their website. Rather than the usual Swiss-army knife approach of “The One CMS To Rule Everything”, they went looking for a new solution where their editors could focus on content, while their developers could keep developing using familiar code.
Read moreOur top five articles from 2019 span from content operations, via data science, to Office 365, and even disruptive change making and a distributed future for CMS.
It’s been a productive year with 40 articles published, so it feels unfair to single out just five. I invite to go explore the many excellent posts from 2019, but as you probably know this is also the season of helpful lists, so here we go.
Read moreToo often, content models are developed with no consideration of the system in which they have to operate. This leads to a horrible editorial experience, which is one of the overlooked topics in today’s digital workplace.
In Real World Content Modelling, the new book by Deane Barker, he examines how content actually gets modeled inside a content management system.
Read moreIf you leave the corporate headquarter in any large, complex and global organisation, it’s not unusual to hear headquarters described using terms familiar from any love-hate relationship. Being at the receiving end of directives from HQ, while working hard to make sales goals in local markets can easily lead to despair and frustration.
As a part of the onboarding process at VELUX Group, Andreas Klinke Johannsen requires new team members to work locally as an embedded part of a local team. Might this be the key ingredient that can unlock better collaboration and higher performance?
Read moreIt's been said many times that delivering outstanding customer experience (CX) is the key to success.
Yet, with increasing expectations, and even after extensive investments in CX training and initiatives many organisations are struggling leaving disappointing customers behind and eroding loyalty.
In our recent member conference call, Stefan Kolle from the FutureLab in Belgium, shared his insights on the return-of-investment (ROI) of customer experience programs.
Read more“A brand is simply trust”
With this famous Steve Jobs quote, Tim Walters used his Boye 19 conference keynote to drive home the point that it’s all about trust and trustworthiness if you want to deliver great customer experiences.
Read moreIt’s not so long ago that content management systems were something you installed on your own servers and then replatformed every couple of years. At the same time most content teams either struggled to catch up or complained about how the system was holding them back. Either way, content was usually created somewhere other than in the actual CMS.
Today the vendor marketplace is crowded with new options that almost makes the old way of doing CMS look medieval. Innovative tools are driving new ways to communicate, new ways to collaborate and a strengthened focus on content as a strategic asset.
Building on 20 years experience as a CMS vendor, Kentico Kontent aims to address the shortcomings of the old approach by moving to content as a service and enabling increased flexibility in terms of creating your own content stack.
Read moreRemote and distributed teams are getting more normal, but to make it work for everyone, you need to go back and understand the practices that foster engagement and responsibility in a team. What are the challenges? How do we overcome them, allowing more autonomy for such teams?
Looking at the employee experience through the eyes of different personas, the needs and expectations clearly vary a lot.
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